Refund Policy

Our Promise to You

At IPTV From Canada, our goal is to provide you with a reliable, top-quality IPTV experience. We understand that sometimes things may not go as planned. If you’re genuinely unsatisfied with your purchase or encounter a critical issue that makes the service unusable, we’re here to help — including offering a refund under specific conditions.

How to Request a Refund

To request a refund, please contact us via email at [email protected] with the subject line “Refund Request” and include your transaction order ID. Explain the issue you’re facing in detail. We may reach out for more information to better understand your case, and we’ll respond with our feedback transparently and fairly.

Non-Refundable Situations

We want to be clear about what doesn’t qualify for a refund:

Setup Difficulties: If you face issues configuring your device, our support team is happy to assist — but this does not qualify for a refund.
Temporary Service Interruptions: Minor or occasional downtime due to internet problems, device limitations, or server maintenance are outside our control and not eligible for refund.
Trial Period Available: We offer a free trial period to help you evaluate our service. Please use this period to ensure compatibility with your needs.
Change of Mind: Deciding not to continue for personal reasons, or switching to another provider, does not qualify for a refund.
Monthly Plans: Refunds are not available for monthly subscription fees, as the trial period serves as a preview of our services.

Refund Eligibility Terms

Refund Request Window: You must request your refund within 12 hours of your purchase. Requests submitted after this period will not be accepted.
Refund Timeline: If approved, refunds will be processed within 20 to 31 business days, depending on the payment processor. In rare cases, it may take up to 90 days.

Extended Support During Major Service Outages

If a service outage caused by our systems lasts for more than 48 hours, we will:

Provide a full refund, and
Extend your subscription to compensate for lost time — plus a bonus as a gesture of goodwill.

Need Help or Have Questions?

📧 Email: [email protected]
🌐 Website: https://iptvfromcanada.net/
📞 WhatsApp/Phone: +212 628-156803

Thank you for choosing IPTV From Canada — your trusted source for premium IPTV service!